From the moment the keys are handed over, we make sure our customers have someone they can rely on should they have any queries or issues with their new home. Our teams are here to ensure that their expectations are carefully and efficiently managed, working across the business and with suppliers to resolve any issues as soon as possible. They’re also proactive in making sure our new developments feel like communities so that people who move in can feel at home from day one.
Our exceptional standards of customer care mean you’ll need to enjoy listening to people’s experiences and providing practical advice. Every department here collaborates to do the best by our customers and everyone in the team is comfortable working with colleagues to find solutions. What’s most important is that you are able to empathise with others, build relationships and do whatever it takes to deliver an outstanding customer experience.
Dawn talks about why she loves being Head of Customer Care
